Our Return Policy

1. Overview
At Le CatShop, we strive to ensure that every order arrives in excellent condition. Because of the nature of our products, we only accept returns if an item arrives damaged or defective.

By placing an order on [your website URL], you agree to the terms of this Return & Refund Policy.

2. Eligibility for Returns
A return or replacement may be approved only if the item received is damaged or defective upon arrival.

To be eligible for a return:

- You must contact us within 5 days of receiving your order.
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging when possible.

Returns requested after 5 days from delivery may not be accepted.

3. Required Proof for Damaged or Defective Items
To process a return request, customers must provide clear photos showing the issue.

Your email must include:

- Photos of the damaged or defective item
- Photos of the product packaging
- Photos of the shipping box or external packaging
- Your order number

These photos help us verify the issue and file claims with the shipping carrier if necessary.

4. How to Request a Return
To request a return, please contact us at: shop@lecatshop.com

Please include:

- Your order number
- A description of the issue
- The required photos listed above

Our team will review your request and respond with the next steps if your return is approved.

5. Return Approval
If your return is approved, we will provide instructions on how to return the item or arrange a replacement or refund.

Returns sent without prior approval may not be accepted.

6. Refunds or Replacements
Once your claim is reviewed and approved, we may offer one of the following remedies:

- Replacement item, or
- Refund to the original payment method

Refund processing times may vary depending on your payment provider.

7. Non-Returnable Items

We do not accept returns for:

- Items that are not damaged or defective
- Personal items such as earbuds, headphones, opened plush toys
- Change-of-mind purchases
- Items reported outside the 5-day reporting window

8. Contact Us
If you have any questions about our Return Policy, please contact us: shop@lecatshop.com